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Customer Support

Updated: January 1, 2025

📧 Contact Us

Thank you for using the Intimeus app. If you have any questions or need assistance, please feel free to contact us anytime.

Email: dkkim9581@gmail.com
Developer: Dong-Keon Kim

🔧 Frequently Asked Questions (FAQ)

Q: Notifications are not working

A: Please check if push notifications are enabled in Settings > Push Notifications. Also verify that Intimeus has notification permissions enabled in your device's system settings.

Q: My data is not saving

A: Please check your internet connection and try logging out and back in. If the issue persists, please contact us via email.

Q: I want to delete my account

A: You can do this from Settings > Delete Account. Data will be immediately and permanently deleted with no possibility of recovery.

Q: I want to change the language setting

A: You can select your preferred language from Settings > Language. We support Korean, English, Spanish, Japanese, and Chinese.

📱 Technical Support

Check App Version

You can check your current app version from Settings > About.

Information to Include When Reporting Issues

• Device being used (iPhone/iPad model)
• iOS version
• App version
• Detailed description of the issue
• Actions performed when the issue occurred

🛠️ Common Solutions

1. Restart the app: Force close the app and restart it
2. Restart device: Restart your device
3. Update app: Update to the latest version from the App Store
4. Reinstall: Delete and reinstall the app (after backing up data)

📞 Response Time

We typically respond within 24-48 hours. For urgent issues, please mark your email subject with [URGENT].

🔐 Privacy Protection

Information provided during customer support is used solely for troubleshooting purposes and is handled securely according to our Privacy Policy.

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Intimeus - App for Better Daily Management